Last Updated: 14 August 2024 

At Anchorguard Insurance Brokers CC ("we,""us," or "our"), we are committed to protecting the privacy and security of our clients and website visitors. This Privacy Policy outlines how we collect, use, and protect your personal information in compliance with the Protection of Personal Information Act (POPIA) and other applicable SouthAfrican privacy laws.

We may collect and process the following types of personal information: 

• PersonalIdentifiers: Name, surname, ID number, date of birth, gender, and nationality.
• ContactInformation: Physical address, email address, telephone numbers.
• InsuranceDetails: Policy numbers, claims history, and other related insurance information.
• FinancialInformation: Banking details, payment information, and credit history.
• TechnicalInformation: IP address, browser type, and usage data from our website.

We collect your personal information in the following ways: 
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• Directly from You: When you request a quote, apply for insurance, or communicate with us.
• Automatically: Through cookies and similar technologies when you visit our website.
• From Third Parties: Such as credit bureaus, public databases, or business partners.

We use your personal information for the following purposes: 
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• Providing Services: To assess your insurance needs, offer quotes, manage policies, and process claims.
• Customer Support: To respond to your inquiries and provide customer service.
• Marketing: To send you promotional materials, offers, and newsletters (you may opt-out at any time).
• Legal Compliance: To comply with legal obligations and regulatory requirements.
• Website Improvement: To analyse website traffic and improve user experience.

We may share your personal information with: 
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• Insurance Partners: Underwriters, reinsurers, and other insurance-related service providers.
• Service Providers: Third-party vendors who assist us with IT services, data processing, and marketing.
• Legal and Regulatory Authorities: When required by law or to protect our rights and interests. 

We do not sell, trade, or otherwise transfer your personal information to third parties for their own marketing purposes.

We take reasonable precautions to protect your personal information from unauthorised access, use, or disclosure. Our security measures include: 

• Encryption: Securing data transmissions and storage.
• Access Controls: Limiting access to personal information to authorised personnel only.
• Regular Audits: Conducting regular security audits and assessments.

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

You have the right to: 

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of any inaccurate or incomplete personal information.
• Deletion: Request deletion of your personal information under certain circumstances.
• Objection: Object to the processing of your personal information for direct marketing purposes. 

To exercise these rights, please contact us using the details provided below.

Our website uses cookies to enhance your experience. Cookies are small text files stored on your device when you visit our website. You can control cookie settings through your browser and opt-out of certain types of cookies. However, disabling cookies may affect the functionality of our website.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

Our services are not directed to children under the age of 18, and we do not knowingly collect personal information from children.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and the date of the latest revision will be indicated at the top of the policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at: 

Email: info@anchorguard.co.za
Phone: 031 563 3456
Physical Address: 17A Canford Park, 53 Anthony Rd, Umgeni Park, Kwa-Zulu Natal, 4051 

By using our website and services, you consent to the terms of this Privacy Policy.